When death occurs in hospital

If the family are not present at the time of death occurring, the nursing staff
will inform them.

The doctor at the hospital who has been treating the deceased prior to
death will issue the medical certificate. This is usually then made available
for you to collect from the hospital's bereavement office, where in some
instances an appointment may need to be made to do so.

Upon collection of the certificate the hospital representative may ask the family to sign a release form prior to the deceased being released into our care.

If a death occurs then please feel free to contact us at any time, 24 hours a day, 365 days per year. Call your local branch during office hours and use our FREEPHONE number out of hours - 0800 17 42 20.

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